Senior IT Consultant

Service and Application Manager

Project and Program Manager

Test and Quality Manager

Application Support

Product Owner

Dominique aims to deliver exceptional value to the enterprise through best of breed consultancy and IT services. He is convinced that success does not only depend on talented teams but rather in authentic communication and collaboration. He feels that success is more a state of mind than a tangible goal to achieve, but he also utters that "belief in yourself" is a very important factor when it comes to success.

Dominique is a fluent English, German and French speaking IT project and program manager, working in IT for 30 years and always curious about new trends and new technologies.

He worked for the larger financial and life science institutions in Zürich and Basel, and is familiar with the Waterfall, Agile and V-Shaped Software Development Life Cycle models, amongst others.  He is a certified SCRUM master and has long experience with project governance, from requirements analysis to training and post deployment activities and according to ITIL to implement best practices for ITSM.

Dominique is customer and result driven, good at simplifying problems and at setting priorities.  His PMO roles have also sharpened his communication, budgeting and cost controlling abilities.  He has regulatory and compliance experience, in the pharmaceutical and banking industries, and is also willing to perk up these competences.  Dominique has strong stakeholder, external partners, and teams (local and remote) management expertise acquired whilst working at Cognizant for 5 years and 15 years as independent contractor. 

Last but not least and regarding the COVID-19 pandemic, Dominique has already worked in or led international projects for more than 10 years, partly or completely outside of the business premises.

PROFILE

• 30 years of IT experience and best in breed Service and Project Management in industrials, financials and health care sectors

• Product Owner, Application/Service Manager, Project and Programme Manager, PMO and Test Manager for large scale international and multicultural projects,

• Outsourcing of services and support to offshore SaaS providers

• Transferring of a worldwide used application into the cloud

• Very strong analytical skills

• Very good at simplifying problems

• Very good at risk assessment

• Innovative, but practical problem solver and team motivator

EDUCATION, LANGUAGES AND QUALIFICATIONS

Education

• D.U.T. informatique (1988) Graduated in Computer Science, Bachelor equivalent, Université Robert Schuman, Strasbourg, France

• Baccalaureate E (1984) Math's and Technology, equivalent to A Levels, Lycée Couffignal, Strasbourg, France

• French TA (Teaching Assistant) and international student for one year (1986-1987), DePauw University, Greencastle - Indiana, USA

Languages

• German spoken, read and written fluently, good practice of Swiss-German

• English spoken, read and written fluently

• French is mother tongue

 Qualifications

• Certified Scrum Master since 2014-11 (Credential ID 403542, link http://bcert.me/sdyugnlb)

SKILLS, TOOLS AND TECHNIQUES

Skills

• Certified Scrum Master 

• Requirements and Risk Based Testing, Methodology and Best Practices 

• Quality Responsible and Correspondent for ISO 9001 Certification 

• Implementation of ISO 20000, ITIL and ITSM practices (Service Desk, Incident Management, Change Management, Service Level Management, IT Service Continuity Management, Configuration Management, Release Management, Availability Management,…) 

• Experience with Good Practices (GxP) and quality guidelines 

• Experience with Computer System Validation (CSV) process 

• Experience with FDA and FINMA regulations

Tools and Techniques

• Familiar with Clarity Project Portfolio Management (CA PPM), BMC Remedy and ServiceNow ITSM suites and other Project Management Systems and Tools

• Familiar with Atlassian JIRA

• Familiar with Google Suite (Mail, Agenda, Drive, Docs, Sheets,… incl. Rest API to develop and publish dashboards)

• Expert with the HP TestDirector, QualityCenter and Application Lifecycle Management (ALM)

• Excellent knowledge and usage of Microsoft Office and Collaboration tools (Outlook, Skype, SharePoint,…))

• Fluent with Microsoft Windows operating systems

• Good understanding of SQL, for Oracle, MS-SQL and relational databases

• Very good experience with large and complex network environments

PROFESSIONAL EXPERIENCE

Consultant at PricewaterhouseCoopers, ZÜRICH, Switzerland

August 2021 - February 2022

Application Manager and Analyst, responsible for the analysis and the transition of 90+ applications to a new Active Directory, for the planning, coordination and documentation of necessary migrations / renewals and accountable for the proper testing of the remediated applications.

Project was set on hold end of February due to resource shortage and priorities conflicting with other programs.

Personal Project during COVID

IoT based smart home automation.  Building, programming and installing own sensors and switches.

Manager Projects at Cognizant, ZÜRICH, Switzerland

March 2014 - November 2019

During his mandate at Cognizant, Dominique identified and was piloting IT activities that clients wished outsourced to Cognizant Shared Services.

As Application and Service Manager at Novartis in Basel (1 year and 8 months)

For harmonizing application and IT service management in Real Estate and Facility Services department.  In charge of the Allegion/Interflex IF6040 and WinkeyNet applications enabling the physical access controls and key dispensers for the different Novartis sites in Rheinvalley. Since they are enabling the access to sensitive production areas, all operational processes and procedures had to comply with GxP, pharmaceutical Good Practices. His role was to assure that all IT activities were properly documented and tested, that incidents and service requests tickets were processed in due time and always in conformity with GxP. He performed the periodic incidents, changes, user account and audit trail reviews, disaster recovery scenario assessment and the associated service continuity reviews.

To support these ITSM activities, he used the BMC Remedy suite and the Novartis Innovation Center of Excellence (ICE) methodology and templates.

As a PMO at UBS in Zürich (1 year and 5 months)

Recruiting and staffing the Group Operations CtB programs. As part of a central PMO team with presence in CH, UK, US and APAC , he was providing end to end support to 30+ Line Managers with regard to recruiting and staffing of the Change the Bank programs and projects within Group Operations, an organization counting some 800 people and, only to mention one, responsible of the "WHITE" regulatory program aimed to split the bank into two legal entities. Leveraging the existing UBS HR processes and tools (mainly Beeline, BrassRing and SNOW), his PMO team established a framework using Tableau dashboards, including SLAs and head count and funding checks, to provide full transparency to Project/Program Managers, PMO’s and Line Managers for all the opened positions. The framework allowed the processing of almost 2’000 requests in less than 18 months, some immediately with existing resources, others via BPO preferred suppliers or through contractors, or through the hiring of permanent staff for the most critical roles. Daily interaction with all UBS HR departments and with external vendors, sound understanding of the market situation as well as regular meetings with the main programs were key for this role.

As a Program / PMO Executive at Credit Suisse in Zürich (9 months)

a) As part of the Credit Suisse Zürich on-site Project Services team, providing support to 25 project managers and 46 projects with 250 onshore and offshore resources in a mixed agile/waterfall software development environment:

• producing various monthly financial information and reconciliations to our department

• produce various monthly financial information and reconciliations to business

• produce a weekly departmental newsletter to business and senior management with status, achievements and planned deliveries

• Resource Manager and Booking Manager in CA PPM (CS-OnePPM), managed and monitored own team resource capacity plans, budget forecasting, allocations and utilisations

• manage departmental timesheet processes and approvals with Project Managers and Line Managers

• maintain the department’s SharePoint and Calendar with the major events, such as town-halls, IT change freeze periods or the major monthly PMO deadlines

• supporting the 8 other near and offshore department’s PMOs with most of the above activities

b) As program PMO in a regulatory program organised in 6 different business streams and 2 IT teams, with an IT program budget of 4 millions CHF

• manage Program and Project Status Reporting (overall status, achievements, risks, issues, dependencies, budgets) and facilitated presentation, discussion and analysis required for governance and decision making

• set-up and performed financial Program & Project budget planning, budget forecasting, control and reporting based on multiple data sources (CS-OnePPM, IT-Plan) and management inputs and provide ETC, EAC and VAC performance analysis

OTHER JOB POSITIONS

Independent Consultant at Credit Suisse, ZÜRICH, Switzerland, 2013 (March - May)

Testing and Implementation Manager for an international Human Resource program to unify the bank's different time management systems. Single point of contact between on site and offshore teams, establish test governance and strategy, make arrangements for project personnel to execute or supervise testing, but given the capacity of the resources he could not meet with the late given hard deadline (year end) and decision for a big-bang deployment.

Independent Consultant at Zurich Financial Services, ZÜRICH, Switzerland, 2007 - 2013

SME and owner of the test management tools to establish the Zurich Financial Services (ZFS) European Shared Testing Services (STS). Business project manager and application owner with 15 to 20 staff members in Europe, USA and Asia. Definition of SLAs, OLAs and their respective KPIs, coordinating but also challenging new operational teams such as a 24x7 cloud infrastructure support and an offshore application support teams. Building the first ZFS clustered and redundant platform in the cloud for optimal service availability, to finally lead and sign off the migration of more than 500 projects and more than 6’000 users to HP Application Lifecycle Management platform (ALM 11), within budget and time.

Independent Consultant at Credit Suisse, ZÜRICH, Switzerland, 2007 (January - September)

Test Manager and Stream lead in an international infrastructure project with up to 10 resources in Switzerland, UK and USA to unify the mail boundary infrastructure and processes in the messaging arena. Project and role were paused because one selected provider could not meet a mandatory regulatory requirement.

Independent Consultant at LogicaCMG, BADEN, Switzerland, 2006

Developing the test management team and the consulting activities along their new partnership with Mercury (acquired by HP since).

Independent Consultant at UBS (Union Bank of Switzerland), ZÜRICH, Switzerland, 1998-2006

Various consulting positions, mainly in Quality Management or Quality Assurance. Establishing of Test Processes and Methods. Engineering of Tool based Solutions around the HP (formerly Mercury Interactive) products. Providing support for the constant growing installed base of 700 projects, 7'000 users and PC's worldwide.

Global Change Manager at ALCATEL (Alcatel Business Systems), STRASBOURG, France, 1989-1998

As Global Change Manager (CM), he introduced, promoted and lead the Alcatel operative European change management committee. He planned for service interruptions with external suppliers (electricity, water, telecommunications…) and suggested improvements to the IT Operations Head. Owner of the CM database and tools, he was also organizing the daily French inter-sites CM meetings.

Military Service, KEHL, Germany, 1988-1989

Development and maintenance of a regimental accounting and logistics application, with all afferent installation, backup, restore, integrity checks, indexing programs and procedures.

Millipore S.A., MOLSHEIM, France, 1988

Develop a worldwide file transfer application that guaranteed security, reliability, cost reduction, traceability and synchronization of schedules to local time zones.

DePauw University, GREENCASTLE, Indiana, USA, 1986-1987

French TA at College of Liberal Arts. Besides the teaching of French, he also attended math, computer sciences, political sciences and English courses.

ICT Skills and Expertise